COVID-19 and IIBT Online Class FAQ

Frequently asked questions

1. Is IIBT open?

Yes, IIBT is open Monday to Friday. Student services and administration staff are available to assist you. Our Perth Campus has resumed face to face delivery with an online study option for selected courses. Sydney Campus is still delivering all courses online, however students are welcome on campus where social distancing rules apply.

Students are able to contact IIBT via email or phone 08 6180 2188 (Perth) and 02 8806 0888 (Sydney).

2. What time is IIBT open?

IIBT is open from 8am to 5pm (Perth Campus) and 9am to 6pm (Sydney Campus) Monday to Friday, unless further requirements and rules have been implemented by the government.

3. How can I get help if I think I might have COVID-19?

Please see the Health Department website for further information:

Or call the COVID-19 hotline on 1800 020 080.

4. What if I do not have a computer or a tablet?

You’re welcome to use the computer’s on campus if they’re available.

If you have the financial means to do so, you can also rent laptops and computers.  Please refer to the below suggested rental websites, however they are not endorsed by IIBT.  IIBT has not worked with these companies and it is up to you to find the best deal available.

5. What software do I need? Do I have to pay for them?

Students at IIBT use Moodle (Learning Management System) and Microsoft Teams. Please refer to your online student portal for instructions on what to download and use for your class.

All online programs are free for students.

6.What does my material fee cover during online classes?

Your material fee for this term is being used towards interactive software and platforms that will be integrated into your teaching and learning.  We will use interactive sites, resources, and learning platforms to help you learn and absorb the class content.

7. Will you be taking attendance for online learning?

Definitely. Students must maintain 80% attendance. It is a requirement of your course progress and IIBT will be monitoring your attendance. Attendance can be viewed online through the student portal.

8. What if I need to use the printer, or need help with my visa or enrolment?

Please contact our student services team via phone, email or on campus who will be able to assist you. We are here to help.

9. What if I want to return to my home country and leave Australia?

Please contact IIBT if you are wanting to return to your home country to apply for suspension, deferment, or cancellation of your course.

10. Will we still have assignments?

Yes.  Assessments, assignments, and tests will occur online. You will be informed as to what is a formal or informal assessment. Reassessment fees apply for VET courses if you do not successfully complete.

11. How do I get help with my assignments?

The lecturers, teachers or trainers are available to support you online. However, if you feel the level of help does not meet your requirements, please feel free to contact student services at to let us know how we can assist you further. We are here to help and support your learning.

12. What if I do not like online learning?

Let us know!  We will try to improve and adjust the online classes to meet student needs. Please email with your suggestions and comments.

13. What do I do if I’m sick or need medical help?

See your GP and visit the Health Department website for more information.

Be sure to take your Overseas Student Health Care Card with you to the doctor or hospital.

14. Who can I talk to if I am worried and anxious?

IIBT student services staff and student welfare officer are available to assist you with counselling options or refer you to the right person to contact.

15. What if I want to meet with a member of IIBT staff?

IBT is here to help and support you. Please contact us via email, phone or on campus.

16. What if I cannot pay my tuition?

It is the student’s responsibility to maintain satisfactory financial status. We understand it is a difficult time for some of our students and IIBT will support you where we can. Please email requesting financial consideration and provide any supporting documentation that may assist you. These will be assessed on a case-by-case basis.

17. How long will online learning go for?

IIBT will continuously monitor the COVID-19 situation and follow the guidelines advised by the Health Department and Government. Please be advised that online learning is only an interim arrangement during COVID-19. Once the borders re-open for students to travel to Australia and it’s safe to return to class, IIBT will resume face to face delivery.

18. How can I stay up to date on what's happening at IIBT with COVID-19?

IIBT will provide regular updates via email, website, and social media posts. Please make sure your contact details (e.g. email address) are current.

19. I am a new student. How do I register and attend orientation?

Student services staff email all students regarding online orientation. If you have not received an email, please contact with your full name, date of birth and contact details, so staff are able to make sure you receive the correct information.

20. Can I do online classes at anytime?

No. Class times are scheduled in which require you to be online, interacting with the lecturers, teachers, or trainers.  Attendance is taken and we expect you to be available online and participating during class times.

21. What if I am a new student and I am starting classes soon?

Student services and admissions staff will send a copy of your online orientation pack including the enrolment process for you and your education agent. Please make sure IIBT has your current email address. Once orientation and all forms are completed, staff will create an IIBT email address for you. All students are required to use the IIBT email as the official communication tool to contact the college or submit assessments.

22. Can I defer my studies?

Following the advice from the Australian Government authorities, IIBT will deliver online classes for all enrolled students so there is minimal need for deferments. The standard deferment policy stated in the Student Handbook applies for a deferment request.

23. What do I do when my course finishes?

To apply for your certificate or re-enrol, please contact IIBT at where staff will follow the standard procedure. Certificates are available to be posted to students who prefer not to collect them in-person however postage fees apply.